Shipping Policy
Delivery Information
At BioFires.shop, we are committed to providing reliable and efficient shipping services to all our customers in the United Kingdom. We understand the importance of receiving your bio fireplace products safely and promptly.
Free Shipping to UK
We are pleased to offer FREE shipping on all orders to mainland UK addresses. All shipments are handled by our trusted partner, FedEx, ensuring secure and trackable delivery of your items.
Delivery Timeframes
- Standard delivery time: Typically 10-14 working days
- Orders are processed Monday through Friday (excluding public holidays)
- Delivery times start from the date of order confirmation
Tracking Your Order
- A tracking number will be provided via email once your order has been dispatched
- You can track your package's journey at any time using the FedEx tracking system
- For any tracking-related queries, please contact our customer service team
Delivery Areas
- We currently deliver to all mainland UK addresses
- For deliveries to Northern Ireland, Scottish Highlands, or remote areas, additional delivery times may apply
- For offshore islands or remote locations, please contact us before placing your order
Order Processing
- Orders are typically processed within 1-2 business days
- You will receive an order confirmation email immediately after purchase
- A shipping confirmation email with tracking details will be sent once your order is dispatched
Shipping Restrictions
- Certain hazardous materials may have specific shipping restrictions
- We cannot deliver to PO boxes
- If you have special delivery requirements, please contact us before placing your order
Failed Deliveries
- If you're not available to receive your delivery, FedEx will leave a card with instructions
- After three failed delivery attempts, the package will be returned to our warehouse
- Additional shipping charges may apply for redelivery
Damaged or Lost Items
- All packages are insured against loss or damage during transit
- Please inspect your items upon delivery
- Any damage must be reported within 48 hours of receipt
- Take photos of any damaged packaging or products before contacting us
International Shipping
- Currently, we only offer Free shipping within the United Kingdom
- For international shipping inquiries, please contact our customer service team
Returns
Please refer to our separate Returns Policy for information about returning items. All returns must be authorized by our customer service team before shipping.
Contact Information
For any shipping-related queries, please contact us:
BioFires.shop
Unit G06 Lombard Business Park
8 Lombard Road
Wimbledon, SW19 3TZ
United Kingdom
Email: sales@biofires.shop
Website: www.biofires.shop
Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes will be posted on our website and will be effective immediately upon posting.
Last Updated: January 2025
Delivery Information
At BioFires.shop, we are committed to providing reliable and efficient shipping services to all our customers in the United Kingdom. We understand the importance of receiving your bio fireplace products safely and promptly.
Free Shipping to UK
We are pleased to offer FREE shipping on all orders to mainland UK addresses. All shipments are handled by our trusted partner, FedEx, ensuring secure and trackable delivery of your items.
Delivery Timeframes
- Standard delivery time: Typically 10-14 working days
- Orders are processed Monday through Friday (excluding public holidays)
- Delivery times start from the date of order confirmation
Tracking Your Order
- A tracking number will be provided via email once your order has been dispatched
- You can track your package's journey at any time using the FedEx tracking system
- For any tracking-related queries, please contact our customer service team
Delivery Areas
- We currently deliver to all mainland UK addresses
- For deliveries to Northern Ireland, Scottish Highlands, or remote areas, additional delivery times may apply
- For offshore islands or remote locations, please contact us before placing your order
Order Processing
- Orders are typically processed within 1-2 business days
- You will receive an order confirmation email immediately after purchase
- A shipping confirmation email with tracking details will be sent once your order is dispatched
Shipping Restrictions
- Certain hazardous materials may have specific shipping restrictions
- We cannot deliver to PO boxes
- If you have special delivery requirements, please contact us before placing your order
Failed Deliveries
- If you're not available to receive your delivery, FedEx will leave a card with instructions
- After three failed delivery attempts, the package will be returned to our warehouse
- Additional shipping charges may apply for redelivery
Damaged or Lost Items
- All packages are insured against loss or damage during transit
- Please inspect your items upon delivery
- Any damage must be reported within 48 hours of receipt
- Take photos of any damaged packaging or products before contacting us
International Shipping
- Currently, we only offer Free shipping within the United Kingdom
- For international shipping inquiries, please contact our customer service team
Returns
Please refer to our separate Returns Policy for information about returning items. All returns must be authorized by our customer service team before shipping.
Contact Information
For any shipping-related queries, please contact us:
BioFires.shop
Unit G06 Lombard Business Park
8 Lombard Road
Wimbledon, SW19 3TZ
United Kingdom
Email: sales@biofires.shop
Website: www.biofires.shop
Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes will be posted on our website and will be effective immediately upon posting.
Last Updated: January 2025